Carlsbro

Online Returns Form

Please note, this form is for under guarantee products only. If your product is out of guarantee then please contact one of our authorised repair centres.
UPS will collect the product from the address input below. No other courier is to be used unless previously agreed by Carlsbro.
Please display the returns number clearly on the product.

If you already have a returns number click here to check the progress.
Your Returns Number Is :

Carlsbro Electronics Ltd

Personal / Collection Details

* = Required Field

*Todays Date :

*Company Or Name :

*Contact Name :

*Address 1

Address 2

Address 3

*City/Town :

*County :

*Post Code :

*Email :

*Telephone No :

Product Details

* = Required Field

*Where would you like UPS to collect your shipment

*Product Code (An incorrect product code could result in delays in the return process) :

*Product Name (if not listed above) :

*Serial No / Date Code :

(Failure to provide a correct Serial No / Date Code will result in a delay to repair your product until the correct reference is located)

*Purchased From :

Please complete

*Date Of Purchase :

*Please Describe In As Much Detail As Possible What The Product Was Being Used For At The Time Of The Fault Occurring :

*In As Much Detail Please Describe The Fault Of The Product :

Please complete

*Number Of Cartons :

YOUR RETURNS NUMBER IS :

* = Required Field

IMPORTANT - PLEASE TICK THE BELOW BOX IF YOU AGREE TO THE TERMS AND CONDITIONS

I agree to the Carlsbro terms and conditions and agree that any warranty replacement that is found to have been damaged due to user error / abuse will be chargeable
Click here to view the terms and conditions

Failure to tick the box will result in the form being cleared and all information will need to be resubmitted

Please ensure you have checked the terms and conditions box and that the form is correctly filled in. Forms missing requested information may result in delays.