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Carlsbro Diagnostics centre returns policy ; non faulty, user abused and incorrectly sent items
Carlsbro Electronics Ltd will apply a handling charge to cover carriage and labour costs in the case of any item returned to CDC in any of the following situations. The handling charge is currently set at £20 (as of 01/01/2008), but Carlsbro Electronics Ltd reserve the right to change this figure without prior notice.
1. Non faulty items. The customer must ensure that any items returned to CDC are genuinely faulty. The customer must verify that any problems experienced are not caused by other equipment used (including leads, other electronic products and the electricity supply). In the event of a product not powering up, it should be isolated from the mains supply, and the supply should be checked (using a mains tester or by connecting another piece of equipment). The mains fuse should then be replaced with the type and rating specified on the rear panel and/or in the manual. Any items that require only replacement of mains fuse will be regarded as no fault found, and charged accordingly. A product that operates within normal parameters but is unsuitable for the customers application will not be considered faulty.
Note that the customer must report full details of the fault, so CDC can replicate the situation and verify the claim. For example, if the problem only manifests after ten minutes of use we must be informed or the product will appear to work normally on a bench test. It will be assumed non faulty and the customer charged accordingly.
2. User abuse. The customer has a responsibility to ensure that they read the instruction manual, and are fully aware of the appropriate usage and limitations of their equipment. Any damage caused by misuse (including mechanical and electrical damage) will incur the set handling charge. If the unit is repairable, additional work to repair the unit may in some instances be agreed between Carlsbro and the customer but this will result in additional charges for parts/materials and labour.
Note that ‘transit damage’ must be notified within 24 hours of receipt of the product. Any claims for ‘transit damage’ after this period will be assumed to have been caused by the user.
3. Incorrectly sent items. Any items sent to Carlsbro in error (whether originating from Carlsbro or not) will incur the set handling charge.
4. Warranty voided or expired. Carlsbro electronic products contain no user serviceable parts. The externally accessible mains fuse (located next to the AC inlet) is the only part that should be replaced by the user. Any product that has been opened by the user or tampered with in any way (including external modifications such as additional handles or mounting hardware) will not be covered by warranty and the set handling charge will be applied. Any item returned for repair that cannot be proven to be under warranty (e.g. by original purchase receipt) or where the warranty has expired will incur the set handling charge.
The customer will pay the handling charge within 30 days of notification. When the handling charge has been received, the product will be returned to the customer. If the customer does not pay the handling fee, Carlsbro reserve the right to sell the returned item in order to recoup our costs.
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